It is the intention of Pinnacle Signage to provide our customers with products that meet the specifications stated on our website as well as our customer’s expectations. In the unlikely event that your expectations are not met, we ask that you email us immediately at sales@pinnaclesignage.com.au with photos and a description of the problem, and we will make every effort to reach a fast and mutually agreeable resolution.
Please note that the colours in the product images displayed on your screen may not be accurate. Colours will print differently on different printers and materials and will display differently on various computer screens. If colour accuracy is important, it is essential that a Pantone (PMS) colour is advised before the artwork proof is approved, so we can do our best to achieve the closest possible colour match.
Pinnacle Signage will repair or replace any products that are not as stated on our website, not as shown on the approved artwork proof (please refer to the note above regarding colours), or are found to be defective within the warranty period stated on our website.
In the event of a warranty claim, and after receiving photos of the issue, Pinnacle Signage will:
- If notified within 14 days of the goods being received by the customer:
a) Arrange and pay for the return of the goods to Pinnacle Signage for repair, then repair the goods and return them at no cost to the customer; or
b) Replace the goods at no cost to the customer. If Pinnacle Signage requires the goods to be returned, we will arrange and pay for the return of the goods.
- If notified later than 14 days after the goods have been received by the customer:
a) Require the customer to return the goods to Pinnacle Signage (at the customer’s cost). Pinnacle Signage will then repair or replace the goods and return them at no cost to the customer.
In the event of a warranty claim, our liability will be limited to the cost of repairing or replacing the goods. Pinnacle Signage will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at the time of receipt—and approved or rejected by the customer—before arranging installation of the signage.
Refunds are not offered for custom printed products.